iPhone · Mainland China release preparation安徽启涛星辰网络科技有限公司

Chi Hao Kan support

Ingredient dates, 30 on-device photo templates, manual calorie journals, and a meal calendar.

The app is preparing for its first App Store release. Photos and food records are processed on your device; optional membership uses Apple.

When contacting support

Share only what is needed to investigate the issue.

iPhone model and iOS version
App version and build number
Affected screen, steps, and error message
Optional screenshots with private information hidden

Do not send passwords, verification codes, payment credentials, identity documents, or unrelated private photos.

Common questions

Are photos sent to AI or a developer cloud?

No. Template creation and food records stay on the device. Apple purchases and services you choose for sharing or file backups may use the internet. There is no app account or automatic developer cloud sync.

What is free, and what does membership unlock?

Free access includes up to 20 active ingredient records and the first template in each of four categories. Those templates carry a free-access badge. The free calorie journal allows text, dates, and calorie entry while keeping the app watermark; other free templates keep preset text. Membership unlocks all templates, additional ingredient records, and custom text and watermarks.

How do I save, share, or add a meal to the calendar?

Finish editing, generate the image, and use the result actions to save to your photo library, keep a creation, add it to a chosen calendar date, or open system sharing. Available sharing targets depend on the apps installed on your device.

Can I move records and photos to another device?

Export a full backup and retain the file in a location you choose. Import that file on the destination device. Language, theme, and text size keep their local settings; membership is verified through Apple, not granted by a backup. Old JSON copies do not contain photos.

How do I manage purchases?

iPhone purchases use Apple. The purchase sheet shows price and duration. Restore with the original Apple Account; manage renewal or request a refund through Apple. Uninstalling or clearing data does not cancel a subscription. If no verified store product is available, the app will not fake a successful purchase.

Does the app calculate food safety or recognize calories?

No. Ingredient dates and calorie values are entered by you. The app does not read packaging with OCR, recognize freshness, or provide medical or personalized nutrition advice.

How can I get help?

Email contact@qitaostar.cn with the app version, device and system version, the affected screen, and steps to reproduce the issue. Include photos only if needed and chosen by you. Do not send passwords, payment credentials, or identity documents.

Chi Hao Kan resources

Support, privacy, and terms maintained by the app operator.